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Data Protection and Privacy Information
Welcome to the privacy policy of Zorak physio, a division of FRSS Limited. We are committed to protecting your personal data and we respect your privacy. This notification is about how we collect your personal information, its usage and sharing. It also tells you about your privacy rights and how the law protects you. By providing your personal information to us, you consent to its collection, its use and sharing with only authorised party such as other health professionals in accordance with relevant arrangement between us.

How we collect your information
We collect your personal information from you directly when you call, text us by phone, email or post, when you come for an initial assessment at our clinic. It may be through completing forms by hand or on the website; when you use our website. We may need to collect some of your information from 3rd parties like insurance company, GP , other health professionals. We would notify you if we have to contact other party on your behalf and notify you of any information collected. We may also have information about you that is publicly available for instance on social media platform. – when you give us feedback about our services, when you request marketing to be sent to you, when you enter a survey or promotion or a competition and when you subscribe to our newsletters.

The data collected

  • Identification data-Your given names, title, gender, date of birth and marital status
  • Email address, telephone numbers, home address, billing address, next of kin address/contact
  • Medical data- classified as special category data which is about patients health and well being. This is sensitive data and together with other sensitive data such as genetics, race, sexual orientation, religion, ethnic origin, trade union membership, a special processing condition is satisfied. We follow all protocols under paragraph 10 GDPR to use this data.
  • Payment card details, bank details, transactions to and from you.
  • Marketing data- your preferred mode of communications, your preference in receiving marketing information from us
  • Statistical or demographic data which may not be personal data.

Officer In Charge
Zorak Physio is a division of FRSS Limited (company no- 09131644). FRSS Limited is the controller of your personal data and takes on all responsibility. The company director will be in charge and responsible for overseeing all privacy issues and to whom you should direct your enquiries. We, Us, Our are used collectively to refer to Zorak Physio and FRSS Limited. Contact: or You have the legal right to complain to the UK supervisory authority for data protection issues at the Information Commissioner Office (ICO) ( However, we would appreciate if you contact us first about your concerns.

Third Party
Our website may include links or applications to 3rd party. Please read their privacy policy when you leave our website as we do not have direct control or responsibility over their privacy policy and cannot be held liable.
We will endeavour to provide necessary security against disclosure of your personal information to a 3rd party who has no such right. We may seek your consent to proceed with any such request. We may have to share your personal data with other healthcare professionals and institutions including GP, consultants providing diagnostic screening or referrals. We require and expect them to treat your personal data in accordance with medical standards and practices.

How we use your personal data

  • Text messages will endeavour to exclude highly sensitive information such as health records
  • Text messages will mainly be to make enquiries or agree on appointments, will exclude medical information as much as possible.
  • We may talk about part of body requiring assessment or onset of injuries over a call as part of your initial contact or via our website or email.
  • We may send you copies of Home exercise programs via WhatsApp, advise or treatment may also be sent via text, whatsApp, call or via social media platform inbox
  • We may send you marketing communications if you have used our services prior whether for enquiries or direct usage and also if you did not opt out of receiving such.
  • Email or to opt out of marketing communications or use any link sent with the message for this purpose.
  • We may decide to involve you in our marketing through making decisions based on information we have about you and deciding what may be of interest to you.

You may not need to pay fees to access your medical records or personal data unless the requests are multiple and excessive.

Changes to your data or Privacy policy/Failure to provide Info
This privacy policy is effective from 01/09/18 and will undergo review as needed. It may not be applicable to our previous dealings before this date. Please ensure your personal data held by us is updated as changes occur during your interactions with our services. This will be effected within 7 days of notification. In the event of failing to provide us with your personal data when we request and when its necessary, we may not be able to offer you our services. Please note that our request will only be with accordance to law and will be under terms and conditions of using our services and our dealings and contract with you. We will make you aware if we are unable to provide our services to you based on this.

We currently do not use cookies. However, we would implement this in future and with these cookies, we will be able to gather information about your computer, your general internet usage. You will not be personally identifiable by such information. This will mainly be to provide information about use of our website, the pages visited most, what is of interest to you, to analyse our visitors’ engagement with our website for the purpose of improvement. The statistical data may also be provided to our advertising agencies as information based on use of our website. A cookie file downloaded to your computer will be used to put together this information regarding your general internet usage. You can decline the use of this file on your computer. However, this may cause certain parts of our website to be inaccessible.

Data retention/Confidentiality
We retain your records in accordance with UK legislation for the purpose of providing you with our services as described above. We may destroy your records for up to 5-10 years after you have been completely discharged from our services. We will endeavour to keep all personal data confidential at all times.

By providing us with your personal information, you agree for us to use your data to provide you with our services only and as outlined above. You have right to withdraw consent at anytime.